FAQ
Frequently Asked Questions
Q: Who are you and what do you offer?
A: We are an Australian-based small business with a background in healthcare, committed to enhancing patient comfort and care. We've developed a high-quality, waterproof cast and bandage protector designed to fill a gap we identified in the market—providing reliable, easy-to-use protection for everyday activities like showering and swimming during recovery.
Q: What are these protectors used for?
A: Our waterproof cast and dressing protectors are designed for both adults and children with injuries or surgical sites on the arms or legs that must remain dry. Whether you're recovering from a fracture, surgery, or wound, these protectors allow you to shower or swim with confidence, knowing your plaster or dressing is fully protected.
Q: Is there a refund or exchange policy?
A: Yes. We stand behind the quality of our products and offer a 30-day return or exchange policy. If you're not completely satisfied, simply contact us within 30 days for a hassle-free resolution.
Q: What kind of shipping do you offer?
A: We offer free express shipping via Australia Post on all orders. We understand how important timely access is during recovery, so we aim to get your cast protector to you as quickly as possible—with minimal delays.